Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Latticore website (the "Site") and any products you purchase through it. By visiting the Site, subscribing to communications, or placing an order, you agree to these Terms.

If you do not agree, do not use the Site or purchase our products.

You must be able to form a binding contract where you live, and you must have permission to use the Site and purchase products if your local law requires it.

You are responsible for ensuring that our products are appropriate for your needs and comply with any applicable local laws before purchase.

You agree not to:

• Use the Site for unlawful, fraudulent, or abusive purposes.
• Attempt to interfere with the security or operation of the Site.
• Copy, scrape, reverse engineer, or resell Site content without permission.
• Submit false, misleading, or unauthorized order or account information.

We sell sleep products, including pillows and related accessories. Product descriptions, images, pricing, and availability may change without notice.

Information on the Site is provided for general consumer education. It is not medical advice and is not a substitute for advice from a qualified healthcare professional.

Comfort and sleep experiences vary by individual. Reviews, testimonials, and examples on the Site reflect individual experiences and are not guarantees of your results.

When you place an order, you offer to buy the products in your cart at the prices shown, plus applicable taxes and shipping shown at checkout.

We may refuse or cancel any order, including orders that appear fraudulent, contain errors, or cannot be fulfilled.

Payment is processed by our third-party payment provider. By submitting payment information, you authorize us and our payment provider to charge the total shown at checkout.

Shipping options and costs, if any, are shown at checkout. Promotional free shipping offers apply only while those offers are active on the Site.

Estimated delivery times are shown at checkout where available. Delivery dates are estimates only and are not guaranteed.

Risk of loss passes to you when the order is delivered to the carrier, except where prohibited by applicable law.

You are responsible for providing accurate shipping details. We are not responsible for delays or failed delivery caused by incorrect information.

If your order arrives damaged in transit, contact us promptly with your order number and photos of the damage. Eligible orders may receive a replacement, subject to verification.

If a trial, money-back guarantee, or similar offer is shown on the Site or at checkout, those terms apply to your purchase for the period and conditions stated there.

Trial and guarantee periods are measured from delivery unless we state otherwise in writing. To request a return or refund under an eligible offer, contact us with your order number and reason for the request. We will provide return instructions if your request is approved.

Products should be returned in reasonable condition consistent with normal home trial use, unless we specify otherwise. Approved refunds are issued to the original payment method unless we agree otherwise.

Return shipping costs, if any, are your responsibility unless required by law or we state otherwise in writing. Promotional pricing, bundle offers, and campaign terms shown on the Site apply only while those offers are active.

• Trial and guarantee terms follow what is shown on the Site and at checkout for your order.
• Contact support before sending a return so we can confirm eligibility and instructions.
• Free shipping promotions apply only while active on the Site.
• Replacement for orders that arrive damaged in transit, when verified with support.

Follow any care, washing, and use instructions included with your product and on the Site.

Do not modify the product in ways that could affect safety, structure, or eligibility for returns unless we approve otherwise.

If you experience discomfort, allergic reaction, or other adverse effects you believe are related to the product, stop use and contact us or seek medical advice as appropriate.

The Site and its content, including text, graphics, logos, images, and software, are owned by Latticore or our licensors and are protected by intellectual property laws.

You may view and print Site content for personal, non-commercial use only. Any other use requires our prior written consent.

To the fullest extent permitted by law, the Site and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, Latticore and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill arising from your use of the Site or products.

Our total liability for any claim relating to the Site or a product will not exceed the amount you paid us for the product giving rise to the claim during the twelve (12) months before the claim arose.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Latticore and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Site or products, violation of these Terms, or violation of any law or third-party rights.

These Terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict-of-law rules.

Any dispute arising from these Terms or your use of the Site will be resolved in the courts located in that jurisdiction, unless applicable law requires otherwise.

We may update these Terms from time to time. The updated version will be posted on this page with a revised date.

Continued use of the Site after changes become effective constitutes acceptance of the updated Terms.

Questions about these Terms or your order can be sent to support@trylatticore.com, or through our Contact page.